I installed the app, but my agent does not click anywhere, what can I do?

Last updated: September 27, 2025

If you've installed the Caesr desktop app but your agent isn't responding to click commands or interacting with your screen, this is typically a permissions issue. Here's how to resolve it:

First, ensure the desktop app is running

Before troubleshooting permissions, make sure the Caesr desktop app is actually running on your system:

  • Windows: Check your system tray (bottom-right corner) for the Caesr icon

  • macOS: Look for the Caesr icon in your menu bar (top-right corner) or check Activity Monitor

  • Linux: Check your system tray

If the app isn't running, launch it from your Applications folder or Start menu.

macOS Permission Requirements

On macOS, Caesr AI requires specific system permissions to interact with your screen and applications. You need to grant the following permissions:

Required Permissions:

  1. Screen Capture - Allows the agent to see your screen

  2. Accessibility - Enables clicking, typing, and other interactions

How to Grant Permissions:

  1. Open System Preferences/Settings

    • Click the Apple menu → System Preferences (macOS 12 and earlier) or System Settings (macOS 13+)

  2. Navigate to Privacy & Security

    • Look for "Privacy & Security"

  3. Grant Screen Recording Permission

    • Go to "Screen & System Audio Recording"

    • Click the lock icon to make changes (enter your password)

    • Check the box next to "Caesr" or your app name

    • If prompted, restart the application

  4. Grant Accessibility Permission

    • Go to "Accessibility" in the left sidebar

    • Click the lock icon to make changes

    • Check the box next to "Caesr"

    • You may need to restart the app

Additional Troubleshooting Steps

If permissions are already granted:

  1. Restart the desktop app - Quit and relaunch Caesr

  2. Restart your computer - Sometimes a full restart is needed for permissions to take effect

  3. Check for app updates - Ensure you're running the latest version

  4. Try a simple test - Ask your agent to perform a basic action like taking a screenshot

Still having issues?

  • Check system compatibility - Ensure your OS version is supported

  • Disable conflicting software - Some security software may interfere with automation tools

  • Run as administrator (Windows) - Try running the app with elevated privileges

Important Notes

  • Permission prompts: When you first grant permissions, you may see system prompts asking for confirmation

  • Security software: Some antivirus or security applications may block automation tools

  • Corporate environments: If you're on a work computer, your IT department may have restrictions in place

Getting Help

If you've followed all these steps and the agent still isn't clicking, please contact our support (support@askui.com) team with:

  • Your operating system and version

  • Screenshots of your permission settings

  • Any error messages you're seeing

  • A description of what the agent is trying to do

The desktop app and proper permissions are essential for Caesr to interact with your system effectively. Once these are configured correctly, your agent should be able to click, type, and navigate as expected.